2-Way SMS messaging allows you to communicate with your customers in real-time!
So, how does this all work? There are 2 locations you can view and reply to your customers messages or send a new message to your customers. The 2-way messaging works off the mobile number placed on an appointment. Below we will go over the methods to access messages and how you are notified of new incoming messages. Please note, for a conversation to exist for an appointment, it MUST have a functioning mobile number assigned to the appointment.
Incoming Message Notification
1. When a customer sends a message to your SMS number, you will be notified on the Dashboard page, under the "Recent SMS and Confirmation Call Notifications". This area will show you the last 10 notifications received. This area auto updates every 5 seconds. You can click on the green "View Conversation" button and you will be taken to a new page where you can view the last 30 days worth of conversation between your company and the mobile number. If you need to see more than the last 10 notifications, click the "View All" button and then click on the "Notifications" tab.
2. If you are on the "Edit Appointment" screen and that specific customer sends you a message, the chat area will update with the new message your customer sent.
3. Web push notifications. When you receive a new incoming SMS message, you will receive a web push notification in the bottom right-hand corner of your computer screen, no matter what is on your screen, notifying you of the new SMS message, all in real-time. You can also receive notification on your mobile device, if you login to your PinPoint Scheduling portal from your mobile device and allow these web push notifications.
Please note, that you must allow these notifications for each browser you want to use. We suggest using only Chrome or FireFox. You will receive a notification asking you to allow these notifications. If you do not allow these web push notifications the first time, they can be manually allowed later in the browser settings.
To learn how to enable / disable web push notifications, Click Here.
To learn about how to respond to SMS Messages, Click Here.