Accessing Voicemail


The default voicemail numbers are: 


5000 - Used internally from any extension on the PBX (User will be prompted for their extension number and password). Use 5000 if you need to access your voicemail from another extension or you need to access another voicemail box from your extension. 


5001 - Most common. Use internally from the extension of the user checking Voicemail (the user will only be prompted for a password). Use 5001 to check the voicemail of the extension you are calling from. Commonly used when checking your own voicemail, from your extension. 


Voicemail PINs


The following PIN numbers are blocked for security reasons, and cannot be used in the Portal. 


 0000, 1111, 2222, 3333, 4321, 4444, 5555, 6666, 6789, 7777, 8888, 9876, 9999, 1234, 12345, 123456, 4321, 54321, 654321, 98765 


Accessing Voicemail from Outside the Phone System


Get to your voicemail prompt by dialing a DID, or through an Auto-Attendant (AA). Once you hear your voicemail greeting press star(*) to be prompted for your password. 


 FAQs:  MyLucidPBX has a default max length of 5 minutes per voice mail message. Each user has 100mb of space to utilize. No automatic clean out or deletion is forced, the user has full control.  


What is Enhanced Voicemail?


Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message. 


Call Flow with Enhanced Voicemail


  1. The caller dials a DID or extension number
  2. The caller hears the called party's voicemail greeting
  3. The caller hears "To dial another extension press 1, to leave a voicemail press 2 or simply stay on the line" (at this point, the caller can also dial 0 to reach the Operator extension).
  4. If option 2 is chosen, the caller hears "Please leave a message after the tone".


Call Flow with Enhanced Voicemail Disabled


  1. The caller dials a DID or extension number
  2. The caller hears "Your call is being forwarded please hold"
  3. The caller hears the called party's voicemail greeting
  4. The caller hears "Please leave a message after the tone".


Voicemail Graphical Options Menu

Click here for high-resolution image 


Sending Voicemail Alerts by SMS


It is possible to send voicemail alerts to a user's mobile phone by SMS using the mobile carriers email gateway. Emails sent a mobile phone via the mobile carrier's email gateway will be converted into an SMS message for the user. 


To enable this functionality, simply add the mobile phone's email address to the User's profile in the PBX portal. 


Mobile Carrier Email Gateways                                                                                                                                                                                                                                                    

 Mobile Carrier  Email Address 
 Boost Mobile 
 Carolina West Wireless 
 Cellular One 
 Cellular South 
 Centennial Wireless 
 Houston Cellular 
 Idea Cellular 
 Illinois Valley Cellular 
 Inland Cellular Telephone 
 Metrocall 2-way 
 Metro PCS 
 Midwest Wireless 
 PCS One 
 Public Service Cellular 
 Southwestern Bell 
 Surewest Communications 
 US Cellular 
 SureWest Communications 
 US Cellular 
 US West 
 Virgin Mobile 
 West Central Wireless 
 Western Wireless 


Voicemail Issues

Voicemail Hyperlink does not work

If you are using the Voicemail Hyperlink and the link opens to an error webpage; it is likely because the Voicemail has already been deleted from the user's mailbox. It is recommended to check the voicemail box to make sure the voicemail is still New or Saved.