Working with voicemail

Working with voicemail

Accessing Voicemail

Voicemail Access Numbers

5000 - Used internally from any extension on the PBX (User will be prompted for their extension number and password). Use 5000 if you need to access your voicemail from another extension or you need to access another voicemail box from your extension. 

5001 - Most common. Use internally from the extension of the user checking Voicemail (the user will only be prompted for a password). Use 5001 to check the voicemail of the extension you are calling from. Commonly used when checking your own voicemail, from your extension. 

Voicemail PIN Restrictions

The following PIN numbers are blocked for security reasons, and cannot be used in the Portal. 

0000, 1111, 2222, 3333, 4444, 5555, 6666, 6789, 7777, 8888, 9876, 9999, 1234, 12345, 123456, 4321, 54321, 654321, 98765

Accessing Voicemail from Outside the Phone System

Get to your voicemail prompt by dialing a DID, or through an Auto-Attendant (AA). Once you hear your voicemail greeting press star(*) to be prompted for your password. 

FAQs: LucidPBX has a default max length of 5 minutes per voice mail message. Each user has 100mb of space to utilize. No automatic cleaning is done on the New or Saved folders. Deleted voicemails are cleared everyday. 

 

What is Enhanced Voicemail?

Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message. 

Call Flow with Enhanced Voicemail

  1. The caller dials a DID or extension number
  2. The caller hears the called party's voicemail greeting
  3. The caller hears "To dial another extension press 1, to leave a voicemail press 2 or simply stay on the line" (at this point, the caller can also dial 0 to reach the Operator extension).
  4. If option 2 is chosen, the caller hears "Please leave a message after the tone".

Call Flow with Enhanced Voicemail Disabled

  1. The caller dials a DID or extension number
  2. The caller hears "Your call is being forwarded please hold"
  3. The caller hears the called party's voicemail greeting
  4. The caller hears "Please leave a message after the tone".

Voicemail Graphical Options Menu

Click here for high-resolution image

Voicemail Issues

If you are using the Voicemail Hyperlink and the link opens to an error webpage; it is likely because the Voicemail has already been deleted from the user's mailbox. It is recommended to check the voicemail box to make sure the voicemail is still New or Saved.


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