All call recordings will be stored in the users Call History within the User Portal and can be played back on the fly or downloaded.
To begin, go to https://portal.mylucidpbx.com and login. Select the "Reporting" menu button. Find the call you want to playback and click Listen (speaker icon), see below:
You can also download the call as a .wav file and play it back on your PC.
After a call is recorded, it is possible to Add Notes to the call. See the below image.
You will then see a "Notes" pop-up with Disposition, Reason and a Notes Field. Simply enter a note or notes and click Save.
When and if you Export the call history you will see the Note/s in the Notes Column next to the call.